1. Vehicle Collection and Return
The vehicle is delivered in good condition with all necessary documentation and equipment, and any pre-existing damage is noted at checkout.
The renter must return it in the same condition, at the agreed date, time, and location. Any deviation may result in additional charges.
An inspection of the vehicle will be conducted at the time of return. If damages or missing equipment are found, ALPYRENT reserves the right to retain the security deposit and seek further compensation if necessary.
ALPYRENT reserves the right to substitute the reserved vehicle with a similar or higher category vehicle if the originally booked vehicle is unavailable, at no additional cost to the renter.
2. Renter’s Responsibility
The renter is liable for any loss, theft, or damage to the vehicle or its accessories during the rental period. This includes, but is not limited to:
– Body and interior damage
– Lost or broken keys
– Wheel, tire, undercarriage, windshield, and mirror damage
– Towing due to negligence
– Loss or damage to documents, license plates, or accessories
The renter will not be covered by insurance if damage results from reckless behavior, intoxicated driving, unauthorized use, or intentional acts.
A temporary charge of €500-1000 (depending on the type of insurance selected) will be made as a security deposit to cover potential damages or misuse.
The renter must ensure sufficient funds are available to cover the full deposit amount on the day of vehicle collection.
The deposit must be paid from the main driver’s debit/credit card.
If the renter is unable to provide a valid debit of credit card or does not have sufficient funds to cover the full deposit amount, the purchase of full insurance coverage (Super DCW) may be required in order to proceed with the rental. Failure to comply may result in cancellation without refund.
When paying with cash, the renter’s payment card details must still be provided and registered as a security measure in case of an accident.
Accepted payment methods include cash, debit card, and credit card.
3. Fuel Policy
The vehicle is supplied with a full tank and must be returned full. Failure to do so will result in a refueling charge of the current local fuel rate plus a €25 service fee.
4. Insurance Coverage
Standard Third-Party Insurance is included in the rental price and provides basic protection with the following coverage:
– Collision Damage Waiver (CDW) – limits the renter’s financial liability for damage to the vehicle, subject to an excess of €4500.
– Theft Protection (TP) – limits liability in the event of vehicle theft, subject to an excess of €4500.
– Security Deposit – a temporary charge of €1000 will be made from the main driver’s debit/credit card as a security deposit to cover potential damages or misuse.
Additional insurance packages (Full Cover, Super CDW) may be purchased.
Full Cover
Provides enhanced protection and includes
– Collision Damage Waiver (CDW) – limits the renter’s financial liability for damage to the vehicle, subject to an excess of €1800.
– Theft Protection (TP) – limits the renter’s financial liability, subject to an excess of €1800.
– Tire, Windshield & Glass Coverage
– 24/7 Roadside Assistance
– Wrong fuel policy
– Administrative Fee Waiver (excluding renter’s fault cases)
– Security Deposit – limits the amount to €800 – a temporary charge will be made from the main driver’s debit/credit card as a security deposit to cover potential damages or misuse.
Super CDW (Zero-Excess Cover)
Offers maximum protection and includes:
– Collision Damage Waiver (CDW) – limits the renter’s financial liability for damage to the vehicle, subject to an excess of €0.
– Theft Protection (TP) – limits the renter’s financial liability for damage to the vehicle, subject to an excess of €0.
– Tire, Windshield & Glass Coverage
– 24/7 Roadside Assistance
– Wrong fuel policy
– Administrative Fee Waiver (excluding renter’s fault cases)
– Security Deposit – limits the amount to €500 – a temporary charge will be made from the main driver’s debit/credit card as a security deposit to cover potential damages or misuse.
Administrative fees related to accidents, damage, or third-party claims are waived under Full Cover or Super CDW, unless the incident results from the renter’s fault or negligence. In such cases, an administrative fee of €50 per incident/traffic violation applies.
The following exclusions apply to all insurance types (Standard, Full Cover, Super CDW):
– Reckless driving
– Off-road or unauthorized use
– Theft due to negligence
– Failure to report an accident promptly
5. Charges
The renter agrees to pay:
– Base rental and extras (e.g., insurance, child seats)
– Late return fee (1+ hour late = full day charge)
– Refueling fee if returned without a full tank
– Repair costs for any damage
– Admin fees for damages, fines, or lost accessories
– Unauthorized drop-off or unaccompanied returns
– If the daily limit of 250 km is exceeded, and unlimited mileage has not been selected or included in the rental price by default, a fee of €0.35 per additional kilometer will apply.
Charges will be finalized post-return, with the invoice sent to the renter’s email. The renter authorizes ALPYRENT to charge their card for any costs incurred.
6. Cancellation Policy
The renter may cancel the booking free of charge up to 48 hours before the scheduled pick-up time.
Cancellations made less than 48 hours before pick-up are subject to a fee equivalent to one day’s rental charge.
No-shows or failure to present the required documents at the time of pick-up will be treated as a late cancellation and will be subject to a fee equivalent to one day’s rental charge.
To cancel, the renter must contact ALPYRENT via email or phone. Refunds, if applicable, will be processed within 5–10 business days.
7. Traffic Violations
The renter is fully responsible for traffic, parking, or toll violations. ALPYRENT will charge the renter’s card for any fines paid on their behalf, plus a €50 per incident/traffic violation administrative processing charge.
8. Acceptable Use
The renter must take good care of the vehicle and may not:
– Use it for commercial transport (unless authorized)
– Tow other vehicles
– Participate in races or off-road driving
– Drive under the influence of alcohol or drugs
– Allow unauthorized drivers to operate the vehicle
– Travel outside allowed countries without written approval
– Transport animals or smoke inside
If the vehicle is returned in a condition that requires more than standard cleaning, a cleaning fee will apply based on the severity of the soiling, ranging from €50 to €250. A flat fee of €300 will be charged for smoking inside the vehicle.
Violations will void insurance and incur full liability.
9. Breakdown and Emergency
In case of mechanical failure or accident, contact ALPYRENT immediately. Do not attempt unauthorized repairs. Continued driving with a fault may result in further liability.
10. In Case of Accident or Theft
In the event of an accident, a European Accident Statement is provided in every vehicle and must be completed on-site. The renter is required to immediately notify local authorities and inform ALPYRENT of the incident and send clear photos of the damage, as well as any relevant documents, including the completed accident report. Do not admit liability without ALPYRENT consent.
Failure to comply and notify ALPYRENT of the incident when it occurs will result in full liability for damages.
Failure to return the vehicle on the agreed time without contacting ALPYRENT will be considered theft and will be reported to the police. Additional fees will apply.
11. Personal Belongings
ALPYRENT is not responsible for loss or damage to items left in the vehicle. Personal property is at the renter’s own risk.
12. Driver Eligibility and Documentation
All drivers must be between 21 and 80 years old and have held a valid driving license for at least 3 years. Drivers under 25 are subject to a young driver surcharge.
A senior driver surcharge applies to drivers aged 75 to 80.
At the collection, present:
– Valid passport or ID
– Debit/Credit card in the main driver’s name
– Driver’s license (with translation or IDP if applicable)
An International Driving Permit (IDP) is mandatory if the renter’s driving license is issued in a non-EAA country and/or is not written in the Roman (Latin) alphabet. A valid IDP, issued by an authorized body,
must be presented together with the original driving license at the time of vehicle collection.
Failure to present any of the above-mentioned documents may result in the rental being refused and will incur a fee equivalent to one day’s rental charge.
13. Cross-Border Travel
Driving outside France and Switzerland is only allowed with prior written consent. Additional documents or fees may apply. Unauthorized cross-border travel voids insurance. It is strictly prohibited to drive to countries under conflict or unrest.
14. Ferry Policy
The use of the rented vehicle on any ferry or water transport is permitted only with prior written authorization from the rental company.
If ferry use is authorized, the renter assumes full responsibility for the vehicle during the entire transit period.
The rental company accepts no liability for delays, loss, or damage occurring while the vehicle is in transit or located on an island or outside the mainland.
Standard insurance coverage may not apply while the vehicle is transported via ferry or located in unauthorized territories. Additional coverage may be required.
All ferry-related expenses (e.g., transport fees, port taxes, and administrative permits) are the sole responsibility of the renter.
Unauthorized ferry use constitutes a breach of contract and may result in:
– Administrative penalties
– Loss of insurance coverage
– Full liability for any resulting damages or costs
15. Winter Policy
All vehicles rented during the winter season are equipped with:
– winter tires
– snow chains (provided upon request or for specific destinations)
– ice scraper and windshield washer fluid with antifreeze
Drivers are responsible for complying with local road regulations, including mandatory use of winter tires and snow chains in certain regions and reduced speed limits and increased caution on icy roads.
Damage caused by driving in unsafe winter conditions (e.g., on snow-covered mountain roads without chains) may not be covered by insurance.
Any fines or towing costs due to non-compliance with local winter regulations are the responsibility of the renter.
ALPYRENT reserves the right to decline or postpone rentals during extreme weather conditions to ensure the safety of the renter, passengers, and the vehicle.
16. Early Return and Rental Extension
Early return of the vehicle does not entitle the renter to any refund, unless expressly agreed in writing by the rental company.
For long-term rentals (minimum 1 month), a partial credit may be considered based on the unused rental period, provided that at least 72 hours’ notice is given.
Rental extensions must be requested and approved at least 24 hours before the scheduled return time.
Failure to return the vehicle on time without prior approval may result in penalties and legal action.
17. Security Deposit Policy
A temporary charge of €500-1000 (depending on the type of insurance selected) will be made as a security deposit to cover potential damages or misuse.
The renter must ensure sufficient funds are available to cover the full deposit amount on the day of vehicle collection.
The deposit must be paid from the main driver’s debit/credit card.
If the renter is unable to provide a valid debit of credit card or does not have sufficient funds to cover the full deposit amount, the purchase of full insurance coverage (Super CDW) may be required in order to proceed with the rental. Failure to comply may result in cancellation without refund.
When paying with cash, the renter’s payment card details must still be provided and registered as a security measure in case of an accident.
Accepted payment methods include cash, debit card, and credit card.
In the case of payment with a debit or credit card, the security deposit will be refunded within 24–72 hours after the car is returned in acceptable condition.
In the case of payment in cash, the security deposit will be refunded right after the car is returned in acceptable condition.
If charges apply, the renter will be notified with a breakdown.
The actual time it takes for the funds to appear in the renter’s account depends on their bank or card provider, and may take from 14 to 30 additional working days.
18. Limitation of Liability
ALPYRENT is not liable for any indirect, consequential, or incidental losses incurred by the renter (including loss of income, accommodation, or travel delays) due to vehicle breakdown, replacement delays, or unavailability. ALPYRENT’s liability is strictly limited to the amount paid for the rental, except in cases of gross negligence or where legal liability cannot be excluded.
19. Force Majeure
ALPYRENT is not liable for any failure or delay in performance of its obligations under the rental agreement due to events beyond its reasonable control, including but not limited to natural disasters, extreme weather, war, civil unrest, strikes, government restrictions, pandemics, or unforeseen mechanical issues. In such cases, ALPYRENT will make reasonable efforts to assist the renter, but cannot guarantee vehicle availability or compensation.
20. Governing Law and Disputes
This contract is governed by French law. Disputes will be resolved in French courts. In case of dispute, the renter may seek mediation. Contact details are available on request.
This contract is provided in English. In the event of translation discrepancies, the English version shall prevail.
21. Severability
If any clause is deemed unenforceable, the remaining provisions shall remain in effect.
22. Privacy
ALPYRENT handles the renter’s personal data in compliance with GDPR. Data is used for rental, legal, and insurance purposes. The Full Privacy Policy is available upon request.
By using ALPYRENT services, the renter acknowledges having read, understood, and agreed to all terms and conditions outlined in this agreement.